SaigonHolidays – Privacy Policy
Effective Date: June 1, 2023
1. Introduction
SaigonHolidays (“we,” “us” or “our”) is a travel booking and information service operated by Gold Daude Vietnam Company Limited, headquartered at 10/21 Trần Cao Vân, Ward 11, Phú Nhuận District, Ho Chi Minh City, Vietnam. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit www.saigonholidays.com (“Site”) or engage our services.
2. Information We Collect
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Personal Data: Name, email address, postal address, telephone number, date of birth (if provided), payment information, passport or ID number (when booking certain services).
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Technical Data: IP address, browser type and version, device identifiers, operating system, referral URL, and pages visited.
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Usage Data: Search queries, booking history, travel preferences, and interaction data (e.g., clicks, time spent on pages).
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Cookies & Similar Technologies: We use cookies, web beacons, and local storage to personalize your experience, remember preferences, and analyze Site traffic.
3. How We Use Your Information
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Service Delivery: Process your bookings, issue confirmations, and provide customer support.
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Personalization: Tailor travel recommendations, promotions, and content to your interests.
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Communications: Send transactional messages (e.g., booking confirmations), service updates, surveys, newsletters, and marketing materials (where consented).
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Analytics & Improvement: Monitor Site usage, optimize performance, and develop new services.
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Legal Compliance: Prevent fraud, comply with applicable laws, and enforce our Terms of Service.
4. Disclosure of Your Data
We may share your personal data with:
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Service Providers & Partners: Airlines, hotels, car rental agencies, payment processors, and IT service providers who assist us in operations.
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Legal Authorities: When required by law or to protect our rights, property, or safety.
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Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you and subject to confidentiality commitments.
5. Your Choices & Rights
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Access & Correction: You may review, update, or correct your personal data by logging into your account or contacting us.
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Opt-Out: You may unsubscribe from marketing emails at any time via the “unsubscribe” link or by emailing privacy@saigonholidays.com.
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Cookies: Most browsers allow you to refuse or delete cookies via settings, though this may affect Site functionality.
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Data Deletion: You may request deletion of your personal data, subject to legal and contractual obligations.
6. Data Security
We implement administrative, technical, and physical safeguards designed to protect your personal data from unauthorized access, use, or disclosure. While we follow industry best practices, no security system is impenetrable.
7. International Transfers
As a Vietnam-based company, your data will be stored and processed in Vietnam. If we transfer data outside Vietnam, we will ensure adequate protections consistent with Vietnamese law.
8. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors. If you believe we have collected information from a child, please contact us for prompt deletion.
9. Changes to This Policy
We may update this Privacy Policy at any time. The “Effective Date” at the top will reflect the last revision. We encourage you to review this page periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Email: privacy@saigonholidays.com
Address: Gold Daude Vietnam Co., Ltd, 10/21 Trần Cao Vân, Ward 11, Phú Nhuận, Ho Chi Minh City, Vietnam
Phone: +84 286 295 7878
By using the Site or our services, you acknowledge that you have read and understand this Privacy Policy and consent to our collection and use of your information as described herein.
